Book Online Consultation
Click “Submit a request” to launch our online consultation platform. You can use this to request a NON-URGENT request or appointment at the surgery.
Avoid waiting on the phone with this service. Your request will be triaged and you will receive a response within 24 hours (usually much sooner).
Whitby Health Partnership provide 3 types of appointments:
Acute – Urgent / on the day
Routine – Not urgent but important
Specialist – Chronic disease management and specialist clinics e.g. Family planning or immunisations
-Our patient services team will help to triage your query to the most appropriate service
-Sometimes you may be signposted to another local service provider that can see you sooner e.g. eye clinic or Pharmacy
-Some requests can be dealt with remotely and do not require a face to face consultation.
-Urgent cases will be dealt with on the same day.
- For in-person consultations, we provide you with a 15 minute appointment to discuss your most important concern. Unfortunately, we cannot discuss multiple concerns.
- We are happy for you to request a specific clinician, however, it may result in a slightly longer wait before your appointment.
- If you are unable attend an appointment or wish to cancel. Please cancel using the NHS App, Patient Access App or via the quick cancel button.
- The surgery does not offer a walk-in service and is strictly by appointment only.
- If you arrive late for an appointment, it may not always be possible to fit you in, so please allow adequate time for parking and registration prior to your appointment.
Non-urgent advice: Cancel an Appointment
If you can not attend for any reason please inform us as soon as possible
You can cancel your appointment in 3 simple ways:1. Cancel using our quick cancellation form
2. Cancel via the NHS App
3. Call us on 0151 355 6144
Non-urgent advice: Enhanced Access Appointments
Our PCN now provides additional appointments during weekday evenings and on a Saturday:
Monday – Thursday: 6:30pm to 8:00pm
Friday 6:30pm to 8:00pm (Held in Great Sutton Medical Centre or York Road Group Practice)
Saturday: 9:00am to 5:00pm (Held in Great Sutton Medical Centre or York Road Group Practice)
These appointments are available for patients registered at all 6 GP Practices and therefore you maybe asked to attend an alternative GP Practice, if suitable.
You can book these appointments in the usual manner via Whitby Health Partnership.
These additional appointments are available with a range of our practice and PCN staff:
GP
Nurse
Physiotherapist
Phlebotomy (Blood Test)
Mental Health Link Worker / Counsellor
Our Friday evening and Saturday appointments are provided by Primary Care Cheshire GP Federation (PCC). Further information on PCC can be found here: Enhanced Access | primarycarecheshire
Late For Your Appointment
Please attend your appointment on time. If you are late we may not be able to see you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.