OUR ONLINE CONSULTATION SERVICE- CLICK HERE

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Can we ask that patients do NOT use the Online Consultation service for anything urgent or that needs medical attention within 72 hours, for these problems you will need to ring the surgery at 8am. We can only offer next available appointments which could be 2 weeks ahead although we strive to offer something sooner where possible

Make use of the service during business hours and avoid any queues on the telephones. Our online consultation submissions are capped each day to help us manage them in a timely way and can be submitted each day from 8am Mon – Fri.   If you need to discuss a problem then you can still telephone the surgery but for anything routine we encourage you to make use of the online consultation service where possible, just click here

Our main entrance door and telephone lines are open between 08:00am and 6:30pm,  Monday to Friday excluding Bank Holidays.

• Repeat prescription requests can be made via Patient Access or the NHS App
• Documents / letters / paper prescription requests etc can still be placed in our new post box in the main lobby which is emptied on regular basis

We use telephone triage to assess each patients needs and our reception team are trained to ask certain questions in order to ensure that you receive the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.

We appreciate that it can be difficult to get through to us on the phone. If your query isn’t urgent try calling after 11am when the lines are quieter. 

To save you time try our online consultation service and we will call you

Such as 

• How to Order Repeat Prescriptions
• How to Request a fitnote
• Pregnant & How to book a midwife appointment
• How to book a blood test

If you have been asked to attend the surgery where possible we ask that you you not to arrive any earlier than 5 minutes before your appointment time

Latest News

Posted on October 20th, 2023

Patient Access – GP appointments & prescriptions online sign in here  NHS App click here 

Posted on September 4th, 2023

Click the following links for more info: Whitby Health Partnership will be one of many practices using the NHS App […]

Posted on August 29th, 2023

    Watch NHS App video here Try the NHS App If you’re a patient at our practice, you can […]

Posted on August 9th, 2023

For full details of clinics and times for 2023 flu and covid vaccinations, please click HERE      

Posted on March 7th, 2023

NOTICE TO INFORM ALL PATIENTS From 1st April we will be changing our practice recall system. If you have a […]