Whitby Health Partnership

114 Chester Road, Whitby, Ellesmere Port, CH65 6TG

Current time is 18:49 - Sorry, we're closed

0151 355 6144

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Updated 15/07/2021

Dear patient, throughout the pandemic we have strived to make Whitby as safe as possible for our patients and our staff. We will continue to do so going forward, and from the 19th July nothing will change at the practice. Patients will still need to wear a mask, socially distance and use hand sanitiser when attending for an appointment and patient facing staff will continue to wear PPE.

We appreciate it can be frustrating but we know that when patients come to us they may be sick and vulnerable, and some cannot receive the covid vaccine due to medical reasons. We feel it would be wrong not to continue with these small precautions that can help to protect the patients and staff at Whitby. Thank you in advance for your cooperation.

Whitby Health Partnership are now working towards a return to normality and have reopened our main entrance door between 09:00am and 6:30pm, Monday to Friday excluding Bank Holidays.
Our telephone lines are still open from 08:00am for appointment requests
Please do not turn up before 09:00am to request an appointment as we will not be able to accommodate, you will be asked to use our e-consult service or to telephone.
Please still observe the wearing of face masks/coverings and social distancing when entering the building
If you have an appointment before 09:00am to gain entry please use the buzzer located to the right to advise a member of staff of your arrival
Prescription requests / documents / letters etc can still be placed in our new post box in the main lobby which is emptied on regular basis

We will be continuing to use telephone triage to assess each patients needs and our reception team are trained to ask certain questions in order to ensure that you receive: the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.

We respectfully ask that you continue to refrain from ringing or coming to the surgery unless it is strictly necessary, as there are a number of useful links and information pages within our website.

For the latest information about the easing of lockdown please visit GOV.UK

We appreciate that it can be difficult to get through to us on the phone.

To save you time try E-Consult and we will call you. You can access E-consult here.

Such as

e-consult why not save the frustration of trying to get through on the telephone – service is disabled between Friday 06:30pm to Monday 08:00am including bank holidays, access to self help and pharmacy options will still be available.
How to Order Prescriptions
How to book your Flu Vaccination and Eligibility
How to Request a Sicknote
Pregnant & How to book a midwife appointment
How to book a blood test

If you have been asked to attend the surgery where possible we ask that you

On the day if you feel unwell or experience COVID-19 (coronavirus) like symptoms do not attend, seek advise from NHS 111 online
Abide by the social distancing regulations
Wear a face mask or covering
Do Not arrive any earlier than 5 minutes before your appointment time
Attend on your own – relatives, friends or companions must remain outside the building
If you need assistance only ONE ADULT relative, friend or companion may accompany you also wearing a mask or face cover