Whitby Health Partnership aims to provide a high standard of care and service, but there may be times when you feel that this has not happened.
We welcome constructive feedback about the service. Feedback or comments can be submitted digitally or feedback cards are available at reception.
What you need to do
In the first instance, you should raise your concern with the practice team who will aim to swiftly resolve your concern, without the need to make a formal complaint.
If you feel your concern has not been resolved, you can make a formal complaint to the practice.
A full copy of the procedure can be found here: Whitby Health Partnership Concerns and Complaints procedure