114 Chester Road, Whitby, Ellesmere Port, CH65 6TG
Telephone: 0151 355 6144
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Ordering your medication has never been more easy as most prescriptions are now signed, sent and processed electronically.
This is called EPS (Electronic Prescription Service)
Q1. How does it work?
Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.
Q2. How soon can I order my medication?
On average patients are provided with a 28 day supply of their medication, so the earliest you can order is no sooner than 7 days prior to your medication running out, if they are ordered early without a good reason it could be rejected. You may need to order medications earlier sometimes for such reasons as you are going away on holiday, there is an up coming bank holidays etc so it is important that you make your GP surgery aware of your reason to avoid your early prescription order being disregarded.
Q3. How do I order my medication?
More and more high street pharmacies are no longer providing a repeat prescription ordering service, where they would normally have ordered and collected your prescriptions directly from your GP Surgery. There are a number of alternatives available such as
Q4. What if the medication I want is not on repeat?
There may be a number of reasons and these are known as Acute Prescriptions which are medicines that have been issued by the GP but not added to your repeat prescription records. This is usually a new medication issued for a trial period and will normally require a review prior to being added onto your repeat prescription records.
Your doctor may want to monitor how you respond so that they can make any necessary adjustments until it is added to your repeat request list
Certain Medications such as Antibiotics, Pain Relief and many more one off medications need to be assessed at each request until your doctor is satisfied that patients benefit from repeating this medication.
To request an item that is not on repeat you can add a note with your request on Patient Access stating what you need and the reason why. Alternatively, you can email requests to our Prescribing Team. This Email address is for requesting non repeat items only and other requests will be ignored. Repeat items should be requested via patient access.
Q5. What if my prescription isn’t ready?
Full details can be be found in our repeat prescribing leaflet here