Whitby Health Partnership

Whitby Health Partnership

114 Chester Road, Whitby, Ellesmere Port, CH65 6TG

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0151 355 6144

Patient Access – Proxy User

Click Here for User Guide – Getting set up as a proxy user

Information for Parents – For Proxy Access for children you have parental responsibility for, please ready the information below

Before a child develops the capacity to make an informed choice about their health care or who might have proxy access to their records, the usual position would be for the parents of the child to control access to their child’s record and online services.

Children vary in the age at which they are able to make an independent and informed decision about who should have access to their record. Young people from the age of 11 who are competent may give consent to proxy access (agree that their parent has access to their record) or refuse that access.

People aged 16 or above are assumed to be competent to make an independent and informed decision about whether to ask for someone to have proxy access to their GP online services and record, unless there is an indication that they are not.

Child access will automatically be disabled when a child reaches the age of 11

A competency assessment will be carried out by a GP and regardless of outcome a parent/guardian/carer will need to re-apply using the Proxy Access Registration Process, where a competent child must authorise the request for Proxy Access. This will be at the discretion of a clinician.

The competent young person may decide to:

1.  Stop their parents having access to their online record

2.  Allow their parents to have proxy access to their online record, or to allow limited proxy access to specific services, such as appointment booking or repeat prescription requests, but not to the medical records

3.  Request access to their online services where nobody currently has access

4.  Switch off all online access until such time as the young person chooses to request access.

Where a child is deemed by the GP not to be competent, a parent will apply for access but will be registered as a Proxy User. (This will be reviewed by the practice annually, or when the child attends a further appointment – whichever is the sooner)

Where parents still have access to their child’s online record when the child reaches their 16th birthday, the parents’ access will be withdrawn.

Care has to be taken to determine who has parental rights for a child under 11, or a patient over 16 who is not competent to control access. For anyone requesting online access to a child’s records we require proof of parental responsibility.


Please also read the online access leaflet