Whitby Health Partnership

114 Chester Road, Ellesmere Port, CH65 6TG

Current time is 11:22 - We're open

NHS

0151 355 6144

0151 355 6151

0151 355 6153

Patient Online Services & Records Access

Apply for Patient Access

Patient Access has been in use in the surgery for some years now and many of our patients are happily using it to book appointments (temporarily suspended due to covid-19) and to order repeat prescriptions over the internet.  If you would like to sign up for the initial patient access please complete the form below. Adults will need to provide two forms of ID to ensure that the access information is given to the correct patient.

For Proxy Access for children you have parental responsibility for, please ready the information below

1.  Photographic ID such as Passport, Driving Licence

2. Proof of Residency such as an up to date utility bill, council tax bill or tenancy agreement etc

Patient Access (Appointments & Prescriptions)

Online access request to activate booking appointments and ordering prescriptions
  • Drop files here or
    ID Documents can be uploaded here. Please do not upload more than 2
  • To switch on proxy access for child under 11
  • To switch on proxy access for child under 11
  • To switch on proxy access for child under 11

Information for Parents

Before a child develops the capacity to make an informed choice about their health care or who might have proxy access to their records, the usual position would be for the parents of the child to control access to their child’s record and online services.

Children vary in the age at which they are able to make an independent and informed decision about who should have access to their record. Young people from the age of 11 who are competent may give consent to proxy access (agree that their parent has access to their record) or refuse that access.

People aged 16 or above are assumed to be competent to make an independent and informed decision about whether to ask for someone to have proxy access to their GP online services and record, unless there is an indication that they are not.

Child access will automatically be disabled when a child reaches the age of 11

A competency assessment will be carried out by a GP and regardless of outcome a parent/guardian/carer will need to re-apply using the Proxy Access Registration Process, where a competent child must authorise the request for Proxy Access. This will be at the discretion of a clinician.

The competent young person may decide to:

1.  Stop their parents having access to their online record

2.  Allow their parents to have proxy access to their online record, or to allow limited proxy access to specific services, such as appointment booking or repeat prescription requests, but not to the medical records

3.  Request access to their online services where nobody currently has access

4.  Switch off all online access until such time as the young person chooses to request access.

Where a child is deemed by the GP not to be competent, a parent will apply for access but will be registered as a Proxy User. (This will be reviewed by the practice annually, or when the child attends a further appointment – whichever is the sooner)

Where parents still have access to their child’s online record when the child reaches their 16th birthday, the parents’ access will be withdrawn.

Care has to be taken to determine who has parental rights for a child under 11, or a patient over 16 who is not competent to control access. For anyone requesting online access to a child’s records we require proof of parental responsibility.

Full Access

Patient Access also allows you to view your electronic medical records.

  • Results e.g. blood pressure, blood tests, records of X-rays
  • Vaccinations and immunisations
  • Medications
  • Letters to and from the doctor
  • Allergies, active problems
  • Consultations
  • Examination dates, investigations and outcomes

To access this once the initial access has been provided you will need to complete an additional form/s.  Your doctor will review these forms before access is provided and it is highly recommend reading the Patient Access – Patient Leaflet

To apply for Full Access please choose the appropriate form below.  Once completed please submit to email address wcccg.whitbyhealthpartnershipsecure@nhs.net

Full Access 16yrs and Over

Proxy Access Forms Children 0-10

Proxy Access Forms 11-15yrs

Update Your Details

Patient Participation Group

Opening Times

  • Monday
    08:00am until 18:30pm
  • Tuesday
    08:00am until 18:30pm
  • Wednesday
    08:00am until 18:30pm
  • Thursday
    08:00am until 18:30pm
  • Friday
    08:00am until 18:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED