Whitby Health Partnership

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Prescription Requests

Posted on March 26th, 2018

Ordering your medication has never been more easy as most prescriptions are now signed, sent and processed electronically.

This is called EPS (Electronic Prescription Service)

How does it work?

  • You can choose a pharmacy or dispenser to dispense all your prescriptions. When you get a prescription, it will be sent electronically to the dispenser you have chosen. You can collect your medicines or appliances without having to hand in a paper prescription.
  • You can decide each time you are issued a prescription where you would like it to be dispensed. When you are issued a prescription, you will be given a paper copy that you can take to any pharmacy or other dispenser in England. The paper copy will contain a unique barcode that will be scanned to download your prescription from the secure NHS database.

Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.

How do I order my medication?

  • The best and fastest way to order is using the online service Patient Access, you can request only the medication you need, track it and see when it is ready – Don’t have patient access? set it up today click here for more information
  • Local Pharmacy Repeat Prescription Service – you will need to speak to your chosen pharmacy about how they can set this up for you
  • Post your request – this can often take much longer as it is reliant on the postal service and whether your request arrives on a working day to be processed and be ready to collect up (to 72hrs)

What if the medication I want is not on repeat?

There may be a number of reasons and these are known as Acute Prescriptions which are medicines that have been issued by the GP but not added to your repeat prescription records. This is usually a new medication issued for a trial period and will normally require a review prior to being added onto your repeat prescription records. 

Your doctor may want to monitor how you respond so that they can make any necessary adjustments until it is added to your repeat request list

  • Does the dose need to be increased or lowered ? 
  • Are you having a reaction to it?
  • Does this medication require regular monitoring such as blood pressure checks and or blood tests?

Certain Medications such as Antibiotics, Pain Relief and many more one off medications need to be assessed at each request until your doctor is satisfied that patients benefit from repeating this medication. You can use e-consult for this purpose